Shipping Policy

This Shipping Policy explains how shipping works for SANHION official website orders and marketplace orders.

Marketplace Orders

If you purchase SANHION products on Amazon, TikTok Shop, or Wildberries, your order is shipped according to that marketplace’s shipping process, delivery estimate, tracking system, and customer service rules.

For marketplace orders, please check your order page on the platform where you purchased the item. The marketplace may control shipping speed, carrier selection, tracking updates, address changes, delivery claims, returns, and refunds.

Official Website Orders

Orders placed directly on https://www.sanhion.com are shipped by SANHION from our China warehouse to worldwide destinations.

Processing Time

Official website orders usually require 1-3 business days for processing before shipment. Processing time may be longer during holidays, promotional periods, inventory checks, address verification, or other high-volume periods.

Standard Delivery Time

Standard delivery for official website orders usually takes 10-20 business days after shipment.

Delivery estimates are not guarantees. Delivery may be affected by customs clearance, weather, carrier delays, public holidays, local delivery conditions, incorrect address information, or events outside our control.

Shipping Cost

Standard shipping for official website orders is free.

Taxes, Duties, and Import Fees

SANHION does not charge tax on official website orders. However, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges depending on the destination country or region. These charges are set by local authorities or carriers and are the customer’s responsibility unless otherwise required by law.

Tracking

When your official website order ships, we will provide tracking information if available. Tracking updates may take several business days to appear after shipment.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing an order. SANHION is not responsible for delivery failure, delay, or loss caused by incorrect or incomplete address information provided by the customer.

Shipping Delays

If we become aware that an official website order cannot ship within the stated processing time or delivery estimate, we may contact you with an update. If your order cannot be fulfilled, we may cancel the order and issue a refund according to applicable law and our policies.

Contact

For shipping questions, contact SANHION Customer Support at support@sanhion.com.