Contact Us
We are here to help with SANHION product questions, order support, shipping questions, returns, exchanges, warranty registration, and general customer service.
Customer Support
Email: support@sanhion.com
Support team: SANHION Customer Support
Response time: We aim to respond within 24 hours.
Before You Contact Us
To help us assist you faster, please include the following information when available:
- Your order number
- The platform where you purchased the product, such as Amazon, TikTok Shop, Wildberries, or the SANHION official website
- The email address or phone number used for the order
- Product name, size, color, and quantity
- Photos or videos if your request is about damage, quality issues, missing items, or incorrect items
- A short description of the issue
Marketplace Orders
If your order was placed on Amazon, TikTok Shop, or Wildberries, shipping, payment, return, and refund processing may be handled by that marketplace. We can help review product-related issues, but the marketplace’s own policies and tools may control the final return or refund process.
Official Website Orders
If your order was placed directly on https://www.sanhion.com, please contact us at support@sanhion.com for order support, shipping questions, returns, exchanges, or product issues.