Frequently Asked Questions

What is SANHION?

SANHION is a fashion and lifestyle brand offering clothing, shoes, bags, and accessories. Our website is the official SANHION brand and customer support site.

Where can I buy SANHION products?

SANHION products may be available on our official website and selected marketplace channels, including Amazon, TikTok Shop, and Wildberries.

I bought from Amazon, TikTok Shop, or Wildberries. Can SANHION help me?

Yes. Please contact us at support@sanhion.com and include your order number and purchase platform. For marketplace orders, shipping, payment, return, and refund processing may need to be completed through the marketplace where the order was placed.

Who ships my order?

Orders placed on Amazon, TikTok Shop, or Wildberries are shipped according to the applicable marketplace process.

Orders placed on the SANHION official website are shipped by SANHION from our China warehouse to worldwide destinations.

How long does official website shipping take?

For SANHION official website orders, order processing usually takes 1-3 business days. Standard delivery usually takes 10-20 business days after shipment. Delivery times may vary depending on destination, customs clearance, carrier delays, local holidays, or other factors outside our control.

Is shipping free?

For SANHION official website orders, standard shipping is free.

Do you charge tax on official website orders?

SANHION official website orders are tax-free from our side. Depending on your destination country or region, customs duties, import taxes, or local fees may still be charged by local authorities or carriers.

Can I return an official website order?

Yes. Official website orders may be returned within 30 days after delivery, subject to our Returns & Refunds Policy.

Can I exchange for a different size or color?

Yes. We support size or color exchanges when inventory is available. Please contact support@sanhion.com before sending anything back.

What items cannot be returned for non-quality reasons?

For hygiene and product condition reasons, underwear, swimwear, intimate or personal items, gift cards, clearance items, and Final Sale items cannot be returned for non-quality reasons.

How do I report a damaged, defective, wrong, or missing item?

Please email support@sanhion.com within a reasonable time after delivery. Include your order number, purchase platform, product details, and clear photos or videos showing the issue.

How fast does customer support respond?

We aim to respond within 24 hours.