Privacy Policy

Last updated: August 16, 2026

This Privacy Policy explains how SANHION Customer Support and https://www.sanhion.com collect, use, disclose, and protect personal information when you visit our website, contact us, register a warranty, subscribe to marketing, use live chat, or place an official website order.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

  • Contact information, such as name, email address, phone number, shipping address, and billing address
  • Order information, such as products purchased, size, color, quantity, order number, purchase platform, delivery information, return or exchange requests, and support history
  • Payment-related information processed by payment providers such as PayPal, Stripe, Klarna, or Afterpay. We do not intend to store full payment card numbers on our own systems.
  • Account and checkout information if you use WooCommerce checkout or create an account on our website
  • Warranty registration information, such as product details, purchase date, purchase platform, order number, and contact information
  • Customer service content, such as emails, contact form submissions, live chat messages, photos, videos, and other information you provide
  • Marketing information, such as newsletter subscription status, email engagement, campaign source, and preferences
  • Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location, and interaction data
  • Cookie and advertising data collected through tools such as Google Analytics, Google Ads, Meta Pixel, and TikTok Pixel

How We Use Information

We may use personal information to:

  • Provide customer support
  • Process and fulfill official website orders
  • Communicate about orders, shipping, returns, refunds, exchanges, and warranty requests
  • Respond to inquiries submitted through email, forms, or live chat
  • Improve our website, products, services, and customer experience
  • Send marketing emails if you subscribe or otherwise provide consent where required
  • Measure advertising performance and understand how visitors use our website
  • Prevent fraud, misuse, security incidents, and unauthorized transactions
  • Comply with legal obligations, marketplace requirements, payment provider rules, and dispute resolution needs

How We Share Information

We may share information with:

  • Shipping and logistics providers for official website orders
  • Payment processors and financing providers, including PayPal, Stripe, Klarna, and Afterpay
  • Website, hosting, checkout, analytics, advertising, email, and live chat service providers
  • Marketplace platforms when needed to support marketplace order issues
  • Professional advisors, legal authorities, regulators, or other parties when required by law or necessary to protect rights, safety, and security
  • Successors in connection with a business transaction, such as a merger, restructuring, transfer, or sale of assets

We do not sell personal information for money. However, some privacy laws may define certain advertising, analytics, or retargeting activities as a “sale” or “sharing” of personal information. Please see the “Your Privacy Choices” section below.

Cookies, Analytics, and Advertising

We use cookies and similar technologies for website functionality, analytics, advertising, retargeting, and performance measurement. These technologies may be provided by services such as Google Analytics, Google Ads, Meta Pixel, and TikTok Pixel.

For more information, please review our Cookie Policy.

Email Marketing

If you subscribe to our newsletter or marketing emails, we may send you product updates, promotions, and brand news. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting support@sanhion.com.

Your Privacy Choices

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding your personal information.

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, delete, correct, opt out of certain sale or sharing of personal information, and limit certain uses of sensitive personal information where applicable.

To submit a privacy request, contact support@sanhion.com. Please include enough information for us to verify and respond to your request.

If our advertising or analytics activities are considered a “sale” or “sharing” under applicable law, you may opt out by using any cookie preference tool available on our website, enabling supported browser privacy signals where legally required, or contacting support@sanhion.com with the subject line “Privacy Request.”

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. SANHION does not sell children’s products. If you believe a child under 13 has provided personal information to us, please contact support@sanhion.com.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, transmission, or storage system is completely secure.

Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, order records, warranty support, legal compliance, dispute resolution, fraud prevention, and business operations.

International Transfers

Because we operate internationally and official website orders may be shipped from China to worldwide destinations, your information may be processed in countries or regions other than where you live. These locations may have different data protection laws.

Third-Party Links and Marketplaces

Our website may link to third-party platforms, marketplaces, payment providers, social media services, or other websites. Their privacy practices are governed by their own privacy policies, not this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, contact SANHION Customer Support at support@sanhion.com.