Returns & Refunds Policy

This Returns & Refunds Policy applies to SANHION official website orders. If you purchased SANHION products from Amazon, TikTok Shop, or Wildberries, the return and refund process is handled according to the policy and tools of the marketplace where you placed the order.

Marketplace Orders

For orders placed on Amazon, TikTok Shop, or Wildberries, please start your return, exchange, refund, or delivery claim through the marketplace where the order was placed.

SANHION Customer Support may help review product-related issues, but the marketplace may control the final return approval, refund timing, shipping label, and payment reversal.

Official Website Return Window

For orders placed directly on https://www.sanhion.com, you may request a return within 30 days after delivery.

To start a return, contact support@sanhion.com before sending any item back. Items returned without prior approval may not be accepted.

Return Condition

Returned items must be:

  • Unworn
  • Unwashed
  • Undamaged
  • Free from stains, odors, makeup, pet hair, or signs of use
  • Returned with original packaging, tags, labels, accessories, and any included parts

Non-Returnable Items for Non-Quality Reasons

The following items cannot be returned for non-quality reasons:

  • Underwear
  • Swimwear
  • Intimate or personal items
  • Gift cards
  • Clearance items
  • Final Sale items

This does not limit your rights for defective, damaged, incorrect, or missing items where applicable law requires a remedy.

Exchanges

We support exchanges for size or color when inventory is available. Please contact support@sanhion.com with your order number, the item you want to exchange, and the preferred size or color.

If the requested replacement is unavailable, we may offer a refund or another available option.

Return Shipping Costs

For non-quality returns, the customer is responsible for return shipping costs.

If the return is caused by a quality issue, wrong item, or missing item caused by SANHION, SANHION will be responsible for the approved return or replacement shipping cost.

Damaged, Defective, Wrong, or Missing Items

If your item arrives damaged, defective, incorrect, or incomplete, please contact support@sanhion.com as soon as possible. Include your order number, photos or videos, and a clear description of the issue.

We may offer a replacement, exchange, refund, or other solution depending on the issue, item availability, and applicable law.

Refunds

After we receive and inspect an approved official website return, we will notify you of the refund status. Approved refunds are issued to the original payment method when possible.

Payment providers, banks, or financing services such as PayPal, Stripe, Klarna, or Afterpay may require additional time to post the refund to your account.

Contact

For return, refund, or exchange requests, contact SANHION Customer Support at support@sanhion.com.